| The paper focuses on the issues of health and safety management in chemical industry enterprises. First, the significance of health and safety management for chemical industry enterprises is presented, followed by approaches to this area, including the selected results that have been achieved since 1998 within European chemical industry. Attention is primarily paid to the occupational health protection and safety issues in chemical industry enterprises in the Czech Republic. The paper is based on the results of researches conducted in 2005 and 2008. In the paper, the progress in implementation of Health and Safety Management Systems (HSMS) is presented and approaches to health and safety management in small and large chemical industry enterprises are discussed. |
| The article deals about the meaning and tasks of human factor in quality management. The basic topics of meaning of human sources in quality management are solving of this problems: motivation, personal management, communication and team work and education of employees. |
| Employees’ motivation is a topic number one in the most companies today. There are never enough employees who achieve excellent job performance so we have to motivate all of them properly. Motivation plays one of the most important roles in a system of company human resources management. Team work and suitable motivation is the key element by successful restructurization process. The paper is focused on analysis of motivation factors for employees in wood processing company. Through cluster analysis we define groups of employees with similar motivation orientation on the levels top and middle management and also in the case of workers’ categories. |
| The article deals with the quantitative indexes of measuring of human resource effectiveness and their influence on human resource processes. For example: labor productivity, HR ROI, fluctuation rate, manager to employee ratio, rate of recruits leaving in a first year etc. It is insufficient just mark the measures, for raising of human resource effectiveness is needed compare the obtained values with planned and in time series. Some indexes are suitable for benchmarking but just on condition of the standard method of calculation. |
| Maintenance of acquired earlier customers is becoming already the pivotal problem in conditions of stronger rivalry. Their trust in the deliverer and systematically repeated purchases are the sign of efficiency of marketing actions taken up by the company. The satisfaction and buyers’ loyalty are becoming the gauge of success. It was showed in the article how important is patient’s satisfaction in the estimation of the medical services quality. |
| The structure of the contemporary bank is shaped above all by: philosophy of bank action on the market, the service offer, expectations of different business groups (like shareholders, owners, the management staff, workers, clients) determining the bank action on the market (technology, the economic policy, profits of households, a lifestyle of the society). Appropriate forming the organizational structure, which must be effective, elastic but first of all it must enable controlled flow of information both about results of very organization as well as made on its behalf operations and customers, is in the centre of special attention of the bank. In the article, research findings concerning changes of bank organizational structure, developing the initiative in the scope of retail sales of financial services, were presented. |